Ordering Information




Turnaround Times

Please allow the following turnaround times when ordering your stationery:

Wedding 3-4 weeks
Engagement 2 weeks
Christening 2 weeks
Kitchen Tea 1.5 weeks
Hens 1.5 weeks
Bridal Shower 1.5 weeks
Birthday Adult 2 weeks
Birthday Kids 1.5 weeks
Birth Announcement   1.5 weeks
Baby Shower 1.5 weeks
Thank You Cards 2 weeks
Bonbonniere Tags 1 week

 

Items that are required ‘on the day’ such as place cards, menus, seating chart etc. can be ordered closer to the day once you have received all your replies and have final numbers. We generally only need 1-2 weeks for ‘on the day’ stationery.

*Please note above time frames are approximate only and can vary depending on high/low season.

If you need any stationery items sooner than the turnaround times above, please contact us directly prior to ordering to see if we can accommodate your request.

 

 




How do I place an order?

Order Online
Take your time browsing and when you’ve found ‘The One’ the quickest and simplest way to place your order is from our online store any time of the day or night. Tick... another thing crossed off the list!

Phone Ordering
If you prefer to speak to someone you can always call us anytime during our opening hours. We can answer any questions you may have and can take your order over the phone.

Visit our Store
If you prefer to see the product in person and don’t wish to order samples online, pop in to our gorgeous store, we would love to see you! No appointment is necessary.

 

 




Terms & Conditions

Deposit paid on orders is non-refundable.

Each item is individually handcrafted, and as part of its beauty and unique characteristics slight variations may occur between each piece. Customers are responsible for ensuring the accuracy of their order.

When order is placed, a proof will be emailed to you to enable you to correct any mistakes. Proofs must be checked and approved as soon as possible to avoid delays in production. Once final proof has been approved, customers will be held liable for any printing errors.

Proofs and artwork remain the property of Chicreative and may be used for advertising purposes. If extra invites are needed after order has been completed, a minimum amount of 5 applies.

If any products/special colours need to be ordered that are not usually held in stock, these items are not refundable for change of mind.

Any delivery and completion dates given by Chicreative is done so in good faith and we do our best to adhere to it, however, we advise that allowances be made for unexpected delays when ordering.

All designs are subject to the availability of stock. If any materials become out of stock or discontinued, we will contact you to suggest alternate materials to complete your order.

In the case of any shortages or defects please report them within 3 days of receiving your order.

We will not be held accountable for any defects reported after this time, nor for any damage caused by weather or post.

 

By placing an order with Chicreative, you agree to the terms & conditions set above.